Worcester Motorhome Rental Agreement - Terms and Conditions

PICK UP / RETURN
Pick up of your Motorhome is available from 16:00 – 17:00 Monday to Sunday. Return is 11:00 Monday to Sunday. Please allow up to an hour for handover/return.

BOOKING & PAYMENT DETAILS
Reservations can be made either in person, by telephone or by email but will only be held once a Rental Agreement form has been completed / received with a booking deposit of £500 which is non-refundable and enters the Hirer into a binding contract for the hire.
Full payment is due 6 weeks before the collection of the vehicle.
Payments can be made by BACS, or personal cheque. All bookings made within 6 weeks of the hire commencement date must be paid in full at the time of booking.
Unless expressly stated to the contrary all prices in these terms are inclusive of VAT at the current standard rate.

CANCELLATION and NO SHOW
In the event of cancellation by the Hirer then the Reservation Deposit (and Full Balance if already paid) shall be forfeited in total.
In the unlikely event of cancellation, we may be able to transfer the hire agreement to another person nominated by you subject to receipt of correct documentation and insurance approval and subject to a £100 administration charge. Worcester Motorhome Rental reserve the right to refuse any such transfer and any agreement of this nature should be agreed in writing and would be subject to these terms and conditions.

ADDITIONAL CHARGES
A £750 deposit by BACS or personal cheque shall be paid seven days before the day hire commences to cover the insurance excess. This is fully refunded if the motor home is returned on time and in a clean and undamaged state – including toilet, shower, pots, pans and cooker, beds etc., You will be liable for any damage or missing items from the hire vehicle. The Motorhome comes with kitchen utensils for your convenience. This includes sharp objects for example knives and a cheese grater. The hirer accepts that it is their responsibility to ensure the safety of all passengers from these items. Worcester Motorhome Rental accept no liability for injury caused through use/mis-use these items.
Late returns will be subject to a charge of £35.00 per hour for the first 3 hours after the agreed and contracted return time and then £250 per 24 hour or part thereof.
Failure to return all the accessories will result in a charge.
Failure to empty the toilet cassette will result in a £100 charge.
Failure to clean the inside of the vehicle will result in a charge, typically £100. Severe stains will be charged at cost and Worcester Motorhome Rentals decision in these matters will be deemed as final.
Any fire or accident damage will be covered by our insurers subject to a £750 excess which is payable by the hirer.
Refuelling charges will apply in the event you do not return the vehicle with a full tank of diesel.
Incorrect refuelling will be rectified at the cost of the hirer including any repair, draining, flushing, refuelling or relay costs.
Contamination of the water supply by accidental fuel addition will be charged in line with the cost to remove the fuel and sterilise or repair the system.
All parking / speeding and traffic fines plus a £30 admin charge. You agree to indemnify Worcester Motorhome Rental from any such charges and court costs. Such fines will be charged to you.

PETS
While Worcester Motorhome Rental allows pets to travel with you it is under the following rules:
No more than two medium sized dogs.
An additional charge of £20 will be added to your hire cost per animal.
No pets must be left unattended in the vehicle at any time. (Dogs die in cars and Motorhomes). Damage caused by your animal will be paid in full on return of the vehicle including an administration charge of £100. This includes scratches and additional deep cleaning if required.

FUEL, GAS AND WATER
A full tank of diesel is supplied with the vehicle and we request the tank to be returned full. A £30.00 charge plus VAT will apply for any fuel shortage PLUS the amount needed to fill the tank. This will be taken from the deposit.
It is the hirer’s responsibility to check and maintain oil, water and Ad-Blue levels to vehicle specifications.
It is the hirer’s responsibility to check the tyre pressures of the vehicle, these are clearly marked in the driver’s door well.
Two gas cylinders will be supplied at commencement of hire: at least one will be full. It is the hirer’s responsibility to check connection of new gas bottles for leaks when fitted.
Any cylinders lost or incorrectly exchanged will be charged to the hirer.

DELAYS
Whilst we endeavour to make every effort to ensure the vehicle is ready at the agreed time, circumstances may arise out of our control and we accept no liability other than the refund of the day or days lost. We will endeavour to inform you at the earliest opportunity of any potential delays.

AVAILABILITY
Whilst every effort is made to ensure that the vehicle reserved is available, if the reserved vehicle is not available we reserve the right to offer an alternative vehicle. This may be of similar size to the Motorhome or larger, and will be similarly equipped. In this event, you will not be liable for any increased hire charge but we will not be liable for additional expenses e.g. higher ferry charges or road tolls. If a suitable alternative is not available Worcester Motorhome Rental reserves the right to cancel the hire, in which event we shall refund the hire charge to you in full and our liability to you shall be limited to the amount of the hire charge. Signing this Agreement is deemed the commencement of the hire and acceptance of the vehicle supplied.

BREAKDOWNS / ACCIDENTS
If there is a breakdown or accident breakdown.
You are authorised to spend up to £50 on necessary repairs and we will reimburse you against a valid VAT receipt.
Any repairs above £50 need to be authorised by a member of staff at Worcester Motorhome Rental.
Any breakdown, malfunction or damage caused by the hirer’s negligence will be made good at your expense.

Every effort is made to ensure the vehicle is in a roadworthy and safe condition and fully serviced and maintained before every hire. No responsibility can be accepted by Worcester Motorhome Hire for any loss or damage or expense which occurs as a result of any defect or breakdown unless it is due to a proven reason of our failure to adequately maintain the Motorhome in a fit state and condition. The maximum height, width and length of your vehicle are clearly stated on our website and in the handbook. Any damage is the responsibility of the hirer.

IN THE EVENT OF LOSS OF KEYS PLEASE CALL Worcester Motorhome Rental IMMEDIATELY. DO NOT ATTEMPT TO GAIN ENTRY TO THE MOTORHOME USING FORCE OR BY CAUSING DAMAGE. A charge of £150 will be levied for the loss of any keys to the motorhome.
Subject to these terms and conditions, Worcester Motorhome Rental accepts no responsibility for any loss or damage or expense, which occurs as a result of any accident. In the event of an accident the hirer must not admit responsibility. The hirer should obtain the names and addresses of everyone involved, including witnesses. In additional the Hirer should make the motorhome secure, tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and contact Worcester Motorhome Rental immediately. The Hirer must also produce an accident report and send a copy to Worcester Motorhome Rental. We suggest you use a mobile phone or camera to photograph the accident, The Hirer is responsible for any damage to the windscreens and windows, punctures or other damage to tyres during the hire period. Where possible damage should be repaired or replaced as appropriate and paid for by the hirer at the time. The Hirer should contact Worcester Motorhome Rental to seek instructions before carrying out the repair. Failing this, an amount will be deducted from the deposit against damages for the cost of the repairs.

DRIVERS AND PROOF OF IDENTITY
Only persons named on the insurance policy at time of hire may drive the vehicle.
On collection of vehicle the hirer will need to provide a valid Driving license. endorsements may be subject to a surcharge and must be declared before hire.
Passport or agreed alternative Photo ID to be produced on collection of vehicle.
One Utility bill with address of nominated driver to be produced on collection of vehicle.
The driver MUST ensure that front and rear seatbelts are used and that all children under the age of 12 are seated in a child seat which we will provide free of charge.
(All Drivers Driving Licenses will be verified through the DVLA via the DVLA Driver’s License check website: https://www.gov.uk/view-driving-licence)

INSURANCE
Drivers must be over the age of 25 and under 70 and held a valid license for at least two years. Age groups outside this bracket may be insured with an additional premium and will be subject to our insurer’s discretion. If you have been involved in an accident of traffic offence within the last 5 years we will need to inform our insurers so they can make the appropriate changes. (A slight increase of charges may again be incurred).

Fully comprehensive insurance is provided for the motorhome within the hire charge and for the hire period only. Driving outside this period of cover would deem to be an offence under the road traffic act. Furthermore, the hirer is entirely responsible for any accidental damage, injury and consequential loss after the expiry of the hire period.

Personal effects and contents are NOT covered by our insurance. The hirer should take out separate cover such items. Any additional premium to our insurance cover as a result of driver convictions or accidents will be passed on at cost to the hirer and will need to be paid in full as part of the overall hire fee.
Only the named insured drivers can drive the motorhome.
The driver/s covered under the policy will be driving on a £750 excess. We require payment in full of £750 as a contribution towards the insurance excess along with any associated costs against the driver’s or hirer’s credit or debit card and in accepting these terms indicates authorisation to the Lessor to be able to follow this process. Worcester Motorhome Rental reserve the right to increase the security deposit to cover any claim or losses not covered by the £750 excess.
In the event that any damage to the motorhome is not covered by our insurance for whatever reason then Worcester Motorhome Rental reserve the right to charge the repairs and any associated costs in full to the hirer.

The refundable damage deposit of £750 is payable 7 days prior to the vehicle collection (by card or electronic transfer or cheque). The damage deposit will be refunded on the satisfactory and safe return of the vehicle, being on time and in the same condition it was hired. Deductions will be taken from this deposit in respect of any damage, late returns and equipment replacements costs. Deductions will also be made for fuel charges, cleaning charges, repairs and waste / toilet cassette emptying. These charges will be in addition to any accident repair costs and may be charged to you in the event repair costs exceed the deposit amount. The hirer accepts that Worcester Motorhome Rental decision on these issues is final. The deposit is refunded in full within 7 working days.
It is advised that hirer takes out separate personal accident / travel insurance when travelling in or outside of the UK.

Any damage to vehicle, the tyres, windscreen or any theft or loss of personal effects is not covered by our insurance and shall be at your expense and if required in addition to the £750 damage deposit.
Worcester Motorhome Rental must be notified if the hirer intends to leave the territories of England, Scotland or Wales in the motorhome. Failure to do so may invalidate your insurance cover and breach the terms of the hire agreement. European travel may be acceptable upon prior arrangement.

STRICT NO SMOKING POLICY
We operate a strict no smoking policy in all our motorhomes. Smoking within our vehicles invalidates the insurance policy leaving the hirer liable for all or any direct or indirect damage to person(s) and vehicle(s).

FINES/TOLLS/CONGESTION CHARGES
Hirer/s are responsible for any parking fines, private parking fines, tolls and congestion charges they may incur during the hire period. Worcester Motorhome Rental will not be responsible for any fines incurred whilst you have the vehicle on hire.
Please note that all of our vehicles are tracked.

TANKS
The hirer is responsible for emptying the waste tanks and toilet before returning the vehicle if this is not done the hirer will incur a £100 charge.

CAR PARKING
We can offer secure car parking during the hire period.

ENDING THE AGREEMENT
If the Hirer is an individual this agreement will terminate automatically in the event of the Hirer being declared bankrupt. Worcester Motorhome Rental may terminate this agreement if the Hirer does not meet any of the conditions of this agreement.
If the Hirer is a company, this agreement will terminate automatically if the company goes into liquidation or calls a meeting of creditors. Worcester Motorhome Rental may terminate this agreement if the Hirer does not meet any of the conditions of this agreement
Termination of this agreement shall not affect Worcester Motorhome Rental right to receive any money owed under the conditions of this agreement. Worcester Motorhome Rental may also claim extra costs from the Hirer if the Hirer does not meet any of the conditions of this agreement.

LIMITATION OF LIABILITY
Worcester Motorhome Rental shall not be responsible for losses incurred as a result of the breach of this agreement unless these losses are a foreseeable consequence of the breach in question. Worcester Motorhome Rental accept no liability for injury during the rental of this vehicle.

GOVERNING LAW
This agreement is governed by the laws of England and Wales.
WE RESERVE THE RIGHT TO VARY RATES AND CONDITIONS AT ANY TIME. YOU WILL BE SUBJECT TO THE RATES AND CONDITIONS IN FORCE AT THE TIME THAT YOU SIGN THE BOOKING AGREEMENT, UNLESS ANY CHANGE IS REQUIRED BY LAW OR GOVERNMENT OR REGULATORY AUTHORITY (IN WHICH CASE IT WILL APPLY TO YOUR BOOKING). WE RESERVE THE RIGHT TO REFUSE HIRE TO ANY PERSON(S) FOR ANY REASON AND NOT HAND OVER THE VEHICLE IF WE FEEL THE HIRER IS NOT SUITABLE FOR ANY REASON WE DEEM REASONABLE. IN THE EVENT OF A VEHICLE BEING WITHDRAWN THE HIRE CHARGE IS NON-REFUNDABLE. WE RESERVE THE RIGHT TO REPOSSESS THE VEHICLE AT ANY TIME DUE TO MISUSE, DAMAGE OR ACCIDENT OR ANY REASON WHATSOEVER WE DEEM REASONABLE. IF WE REPOSSESS THE VEHICLE FOR ANY REASON WE WILL CHARGE YOU FOR ANY COSTS INCURRED.

Upon signing this Rental Agreement, the hirer is legally deemed to have agreed and accepted these terms and conditions.
Hire Date:………./……/………. Time:……………… Return Date:……./……/……… Time:……………………..
Hirer(s) Name (Printed)……………………………………………………………………………………………………………………
Hirer(s) Name (Signed)*………………………………………………………………………………………………………………….
Hirer(s) Address:……………………………………………………………………………………………………………………………..
………………………………………………………………………………………………………………………………………………………..
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*By signing this contract, you are agreeing to all the Terms and Conditions contained in this document.